Due to hygiene issues, all earring products are non-returnable and non-exchangeable, unless you receive the wrong item or a defective product.
For other products, Perletal offers a 14-day return and exchange service from the date of purchase. Items must be in original condition and packaging.
To request a return or exchange, please email us to perletetcristal@gmail.com with the following information:
1. Name, contact number, and address
2. Order number
3. Reason for return/exchange
4. Clear photos
Please note that shipping costs for returns/exchanges will be covered by the customer, and packages must be sent with a registered tracking number to ensure delivery.
If you received the wrong or defective item, we will cover the shipping cost.
Each order is eligible for one return or exchange only.
Important Notice:
1. All jewelry is handcrafted or sourced with care, but colors, sizes, and details may vary slightly due to natural materials and screen settings.
2. Images are for reference only—actual products might differ. We guarantee quality, but no returns on custom or personalized items.
3. Shipping times are estimates; delays from carriers aren't our responsibility.
4. International buyers handle all duties, taxes, and import fees. Prices in HKD; sales final on discounted items.
5. Our pieces may contain nickel, silver, or other metals—test for reactions if you have sensitivities. Consult a doctor for allergies; we can't guarantee hypoallergenic status.
